Welcome to our resources page. Here you’ll find all the practical information about white label cloud you’re looking for. Whether it’s our FAQ or the service agreements. If you are missing something on here, send us a message and we’ll get back to you!

Can't find what you were looking for?

We're not having that!

Let us know >

Frequently asked questions

Cloud units and billing
Capacity units used for billing :
  • CU or a compute unit
  • SU or a storage unit
  • TU or a transaction unit
  • NU or a network unit
  • VCU or virtual cpu unit
  • MU or memory unit
  • PIU or public IP address unit
  • WU or Windows unit
Compute Unit (CU) Type: Allocation Definition: 1 VM with 4GB of memory and 2 virtual CPU’s. CU’s are calculated per VM, per Cloudspace, per Account and per G8 towards the upper value of the memory / virtual CPU combination. CU = max(memory in GB/ 4 , vcpus / 2) Virtual CPU Unit (VCU) Type : Allocation Definition: 1 virtual cpu in a VM equals to 1 VCU Memory Unit (MU) Type : Allocation Definition: 1 MU equals to 1GiB of allocated memory Examples for CU/VCU/MU Resource type Memory vCPUs CUs MUs VCUs VM 4 GB 1 1 4 1 VM 3 GB 2 1 3 2 VM 4 GB 2 1 4 2 VM 5 GB 2 1.25 5 2 VM 4 GB 3 1.5 4 3 CS with 3 VMs 3 x 5 GB 8 4 15 8 Storage Unit (SU) Type: Allocation Definition: 1 TB of allocated vdisk capacity
Example: Calculate number of SUs for a VM with 1 boot disk and 1 datadisk bootdisk size datadisk size SU 12 GB 512 GB (12+512)/1024 = 0.52 SU Transaction Unit (TU) Type: Allocation Definition: 400 allocated IOPS Example: Calculate SU for a VM with 1 boot disk and 1 datadisk bootdisk limit datadisk size TU 2000 IOPS 10000 IOPS (2000+12000)/400 = 35 TU Public IP Address Units (PIU) Type: Allocation Definition: 1 assigned public IP Address equals to 1 PIU Windows Units (WU) Type: Allocation Definition: For each deployed VM with a Windows OS image it’s CU counts as WU Next, the Microsoft SPLA usage will be billed based on the reports by the agent running mandatory on all Windows VM’s. Network Unit (NU) Type: Consumption Definition: 1 TB consumed traffic from & towards the virtual firewall or external IP address on a VM Data retention policy The billing records are kept per Account for the last 3 months.
Network interfaces
By default, a newly created VM has an interface that is connected to the isolated virtual network of a cloud space.

An additional external network interface can be attached to any VM to have external IP.
This happens through attaching a new NIC to your VM and reserving an external IP for you.
You can then ssh into your VM and add the reserved IP to your new NIC.
A Snapshot is a logical copy of the state of a VM including the data disks at a particular point in time.

Snapshots are used to roll back VMs to a healthy state. afriQloud recommends that before any big update or change to a VM is done, the customer takes a snapshot of his VM.

Snapshots are not backups!

Users can take their own snapshots and see them in the user portal. However, also takes snapshots as a safety measure.
Those cannot be seen by the user and will only be restored by admin upon request of the user.

The standard schedule is as follows : We take snapshots every hour the first 48 hours a vm is running, 2 snapshots on the 3rd day , 1 snapshot per day for the 5 days after that and finally 1 snapshot a week after that. So if you have a VM running for 50 days we will take will have the following snapshots : 48 snapshots of the first 48 hours, 2 snapshots of the 3rd day, 1 snapshot a day from day 4 to 9, and finally 1 snapshot for the time between 9-16 days, 16-23 days, 23-30days, 30-37 days, 37-44 days, 44-51 days and 51-58 days
Disk storage
afriQloud supports two types of disks:
  • Boot disk A disk where the OS of the VM is running
  • Data disk

By default, the VM has a boot disk that contains the OS. This is served by a resource pool that is optimised for storage re-use.
We recommend to attach additional (one or more) data disks to a VM as they are served by another resource pool that is optimised for higher performance, higher IOPs and throughput.
Max IOPs rate can be optimised per disk level.
What is a virtual machine?

A Virtual Machine (VM) is a virtual server in used for running applications.
A VM is created inside a cloudspace, however, it can be moved between cloudspaces.

If a VM’s cloudspace is deleted, the VM is deleted.

Prior to creation, the user can choose the VM parameters:

  • Number of virtual CPU cores (vCPUS)
  • Memory size
  • Boot disk size
  • Data disk size
  • Image

All the parameters can be scaled on-demand after the VM creation. Port forwards and data disks can be added to the VM after creation.

Boot Disk

A VM, by default, has a Boot disk on which the OS is running. Boot disks are served by a resource pool that is optimized for storage re-use. Only one boot disk can be present on a VM. Boot Disks cannot be attached or detached. A boot disk is deleted only when its VM is deleted.

Data Disk

One or several data disks can be attached to a VM. Data disks are served by a resource pool that is optimised for high performance.
It is recommended to store application data on data disks. Data disks can be detached and attached to another VM on the same Account.

When creating a new data disk you can specify:

  • Disk Size
    Note: The aggregated size of all data disks and boot disks of the cloudspace/account cannot exceed corresponding limits.
  • Max IOPS
    Note: Disk IOPS cannot exceed the account limit or the cloudspace limit.


Running VMs can be accessed via console on User Portal or Admin Portal.

The initial password is created on the fly when the VM is deployed the first time.

You can see the password by clicking the eye icon or paste it in the console by pressing the paste icon.

What is a port forward?
A port forward is a mapping of an external port of the VFW to an internal IP address and port of a VM on the private virtual network managed by this VFW.
Via Port Forwards the VMs can be accessed from the outside world by TCP or UDP.
What is a virtual firewall?
A virtual firewall is a network firewall of the cloudspace private network. The type of VFW can be chosen prior to the cloudspace creation.
VFW types:
  • Virtual Gateway All routing features are API-driven but with limited set of features.
  • MikroTik RouterOS RouterOS is a VM which provides rich IP routing capabilities (configured via web interface) as well as API driven port forward feature. *Bring your own Configure a custom firewall of your choice.
What is a cloudspace?

A cloudspace is a logical grouping of the cloud resources which shares the same internal virtual network subnet and break out towards the external network via the external interface of the Cloudspace virtual firewall.

Each Cloudspace is associated with only one account. Per account you can create one or more cloudspaces.

Depending on the virtual network configuration, three types of cloudspaces are supported.

  • A private cloudspace is a cloudspace wherein a VFW has no interface access to the external network. Such a cloudspace is isolated from the outside world.
  • A public cloudspace is a cloudspace wherein a VFW has access to external network.
  • Nested cloudspace is a cloudspace wherein the external network interface of the VFW is a part of a virtual private network of another Cloudspace.
    The picture below illustrates the networking between the Cloudspaces.

Different types of Cloudspaces enable flexibility to create custom network configurations.